Support & Feedback

Connect Freshdesk to Orbits.

Track support activity and agent performance.

Start setup View docs

What you can report on

Tickets, response time, CSAT, backlog, and agent leaderboard.

Add Freshdesk credentials

Freshdesk commonly uses domain plus API key auth.

Choose ticket filters

Select ticket scope and agent groups for this project dashboard.

Customize dashboard

Tell Orbits which metrics matter most. We use that guidance to shape the cached dashboard and refreshes for this integration.

Confirm setup

Orbits stores your project-level setup, caches vendor-shaped data, and generates the first dashboard. You can refresh it later or reopen customization without leaving the page.